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One Word of Encouragement Can Change a Life Trajectory

Jeffrey Zeldman had no idea what his quick email response would do for me. Sometimes, it only takes a word to change the trajectory of someone's life.

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Every Interaction is a Moment of Truth

Every customer interaction is a "moment of truth" and an opportunity for a company to shine. If a company isn't paying attention, these interactions can be disastrous. For one pizza place, ignoring this idea meant a pepperoni pizza delivery would be their first...and their last.

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One Blogging Mistake I'll Never Make Again (But I'm Not Sorry About It)

This is the first in a four-part series...no, it's not. One thing I've learned is to never say you have multiple posts coming up unless they're 100% finished and in the can. The other is to never apologize for your writing–or lack of writing. Just write what you're going to write and keep moving.

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Deciding on a Platform. Winner: Craft CMS.

It was difficult for me to determine which platform to use for the latest version of this site. Decisions about whether or not to have a database, and how I would be writing content had me flipping back and forth between different content management systems. I ended up with Craft CMS. Here's why.

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